Why are my labels from Canon MB5070 printer not sizing correctly?

davidax
Visitor
2 0 0

It seems all of a sudden I am unable to print labels correctly, direct from Shopify. If I print direct from Shopify, label is so big it only prints a portion of the entire label on the paper label. This occurrs with both USPS and UPS labels.

 

I have two printers: 1. Canon MB5070. 2. EPSON WF-3640

 

Same issue on both printers.

 

If I download the label from Shopify and print, it prints out just fine, both printers, both USPS and UPS.

 

Also tried test print through settings/shopifyshipping/print test label, still same issue.

 

Would have liked to provide screen captures, but this app does not like .pdf or .png files.

 

Any help would be appreciated...

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Reply 1 (1)

Mirdas
Shopify Partner
472 49 78

Hello @davidax,

 

It appears that your browser's print settings have been modified.

 

You can try the "Print using the system dialogue" option to verify this.

Mirdas_1-1698405820920.png

 

 

Co-Founder / CEO @ PluginHive
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