Re: Orders not automatically shipping

Why are my orders not automatically shipping despite correct settings?

erinmcnatt
Visitor
1 0 0

I have put my card on file, and selected automatically fufill orders, and even though i receive the revenue from purchased orders, My Orders Won’t Ship Out To Customers. How do I fix this please!

Reply 1 (1)

Mac
Shopify Staff
1690 177 279

Hi, @erinmcnatt!

Thanks for reaching out in our Community forums and sharing your concern. 

 

I can see that you're in the process of setting up your store and I'm very happy to provide some more information on this! From my understanding, you have already added your payment method on file and opted to fulfill orders automatically. 

 

To provide some context, automatic fulfillment is useful when you exclusively sell digital downloads or digital gift cards, or when you use fulfillment services for all your products. When I mention fulfillment services, I am referring to the use of a third party service to handle the shipping and handling of your products. If this is the case for you, the automatic fulfillment option will automatically send a fulfillment request to your service when the order is paid.

 

If you need to package and ship products yourself, then automatic fulfillment is not the best option as your orders will be marked as fulfilled and you won't be able to sort them to determine which orders need to be shipped.

 

We have a very great guide that goes over the available fulfillment options that work best for your business. Feel free to check that out and let me know if you have any questions! 

 

Since you're just starting out, you can check out our Shopify Store Launch Checklist as this provides a methodical approach to ensure that everything in your store is optimized for launch.

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog