Why are my payments on hold for so long?

[berri-]

I'm so angry about this!

"your payouts from shopify payments are on hold while we review your account". And it's been 6 days i tried to contact support team but i haven't really gotten much help, i can't even run my small business now without my funds. Can someone help me please

[Emily]

Hi, @berri-.

Thank you for reaching out. I'm sorry your Shopify Payments have been on hold. 

Our team reviews every store that uses Shopify Payments, which can take several days as the team reviews tickets in the order they receive them. Can you please share your ticket number so I can check in on this? 

Thank you, 

Emily

[berri-]

Here is my ticket 37533977

[berri-]

@Emily Here is my ticket 37533977

[Emily]

Hi, @berri-.

Thank you for sharing your ticket number. 

Your review is in the right queue with the right team. Due to the holiday weekend, there may be a short delay, but you should hear from our team at the beginning of this coming week. 

Please let me know if you have any further questions!

[Ignelis]

Hi, @berri- !

I'm sorry to hear about your frustrating experience with Shopify. It can be very stressful to have your funds on hold and not be able to run your business as usual. While I'm not able to directly access or resolve issues with your Shopify account, I can offer some advice on how to proceed.

Firstly, it's important to understand why your payouts have been placed on hold. Shopify may place holds on payouts if they detect suspicious or unusual activity on your account, or if they need to verify your identity or business information. In some cases, holds can be placed randomly as part of routine security checks.

To resolve the issue, you'll need to work with Shopify's support team. While it's frustrating that you haven't received much help so far, it's important to keep trying. Here are some tips to help you get the support you need:

1. Try contacting Shopify support through multiple channels. You can try emailing support, using the live chat feature, or calling their support line. Sometimes one channel may be more responsive than another.

2. Be clear and specific about your issue. When you reach out to support, make sure you explain your issue clearly and provide as much detail as possible. This will help the support team understand your situation and provide more helpful advice.

3. Be patient and persistent. It can take time for Shopify to review your account and resolve the issue. While it's frustrating to wait, it's important to be patient and persistent in your efforts to get support.

4. Consider reaching out to other resources. If you're still not getting the support you need from Shopify, consider reaching out to other resources like forums or social media groups. Other users may have experienced similar issues and be able to offer advice.

Remember that while it can be frustrating to deal with issues like this, it's important to stay calm and persistent in your efforts to resolve the issue. With time and effort, you should be able to get your account back on track and resume running your business as usual.