Accepting credit cards, warehouses, and shipping and fulfilling orders
Hey!
Some of my payments have been pending for over a month. I haven’t received any payments since opening as they are all showing as pending and + balance on my shop.
I have tried to contact through the relevant channels but I keep getting blocked by an error message (cannot load the page) when I try to access any support.
Hi @Hanleyv
I guess visitor did not purchase or purchase failed
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Hey, @Hanleyv! Welcome to Shopify Community!
I'd love to assist you with your pending Shopify Payments payouts. There are a few known reasons as to why payouts would have a pending status. Some common ones are:
I hope one of these points provide clarification on your payout situation. If none of them are relevant, our support team will need to take a look at the payouts to see why they are pending. In this case, creating a support ticket is the next best step, however, I understand you've tried to do this to no avail. If you find that you need to contact our support team, I suggest performing local troubleshooting to try to fix the issue you're encountering when attempting to create a support ticket. I'll list the steps you can try below.
If you aren't able to contact our support team after following the steps above and you still need help with our payouts, let me know what's preventing you from creating a support ticket and I'll help you further.
Summer | Social Care @ Shopify
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I have the exact same problem.
I closed my bank account and opened one at a different bank> How do I change my bank for billing. Shopify shop is dead since I changed
Hey, @SusanStriker!
I'd love to help you out with your billing concern. Could you please tell me how you were paying for your Shopify bills? Were you using a credit card through your bank?
Additionally, could you please clarify what you mean by, "Shopify shop is dead"? Is your store frozen? Could you please try logging into your store and see if you're prompted to select a plan and pay for your bill? You can enter your new credit card information then, if that's what you're using to pay for your invoice.
Please feel free to get back to me with more information, so I can assist you further. Looking forward to hearing from you!
Summer | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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