Why are my payouts still on hold after removing mystery bags?

[AveryHope]

I got an email (already emailed back 2x) about taking down my "mystery" bags off the site.  I have done that and still no reply and my payouts are still on hold... 

[Moira · Accepted solution]

Hey @AveryHope,

Welcome to the Shopify Community!

Your ticket is already in the hands of the correct team who are looking into and working on this for you. Once they have an answer, they will reply to you. We're unable to look into this further for you via the Community for privacy and security reasons. You're welcome to contact Shopify Support via live chat at any time for an update on your ticket. We’ll need to access your account securely with our live authentication methods in order to provide this update. 

Please visit https://bit.ly/3BANQVf and log in to your account to be connected with a member of our team.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!