Accepting credit cards, warehouses, and shipping and fulfilling orders
Hello,
Please can anyone advise, all of my orders minus any PayPal ones have had the pending payout status for over two weeks. I need to access the funds for obvious reasons - shipping & supplies etc.
Any help would be appreciated!
Thanks
Charlotte
Hi, @Charlottemcg.
To confirm, all of your store's orders that were processed via Shopify Payments have been stuck in a pending state for two weeks, is that correct? And if you navigate to your Shopify admin and click Settings > Payments > View payouts, you don't see any specific date next to the payout status?
If that's the case, please follow the steps below for some things that you can cross-check on your account:
Let me know if you're still having issues with this.
Kimi | Social Care @ Shopify
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- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks for confirming, @Charlottemcg.
Have you gotten in touch with our live support team about this?
For context, our Community Forums team do not have access to accounts or support tickets from our end, so we won't be able to look into account-specific matters like this in a lot of depth.
So for us to help investigate your payout situation further, please contact our live support team via the Help Center here. We'll be able to authenticate you against the correct store and proceed to securely access your account from there to further assist.
Kimi | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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