Why are my scheduled payouts not reaching my bank account?

[samantha110]

I am having some issues regarding payouts. I have orders coming through and i have entered my bank details correctly and scheduled a payout date but nothing has gone into my account in weeks. what is wrong, please help!

[Maz]

Hi, @samantha110!

Can you advise what the status of the Payouts are? Do they show as pending or failed? For more information on Payouts, please check out this doc here.

I'd recommend checking your admin for any notifications or banners to see if Shopify Payments requires any extra information, sometimes missing information can be the cause of the delay. You can also check if you received any emails about this too.

Let me know how it goes!

[samantha110]

They say pending, ive checked my emails and everything. i have no idea where ive gone wrong 

[thfKKW]

I'm having the exact same issue. 

[Maz]

Hey, @thfKKW  and @samantha110 !

I'd recommend both if you get in touch with live support here at this link as they will be able to access your account once they authenticate you. It looks like we’ll need to access your account in order to resolve this issue.

While we’re not able to provide account-specific support via the forums at this time, we’d be happy to continue assisting you there. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support.

Thanks so much!