Why are my Shop Pay orders not appearing in payouts?

[CMills29]

I have 2 orders that paid thru shop pay from Thursday and Friday of last week but the are not showing on my payouts what do I need to do?

[Mac · Accepted solution]

Hi, @EcoFlowPower!

Thanks for joining this thread.

I understand that you are experiencing a similar issue. If that's the case, you will want to review your payout schedule to confirm when you are supposed to receive the funds. You will also want to review the payment information section to confirm that the orders were processed from the Shop App. 

As mentioned in the other response, It may be best to visit our Help Center and log in to your account to create a support request since e’ll need to access your account in order to gather more information.

Let me know how that goes!

[Mac]

Hi, @CMills29!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I understand how important it is to receive your payouts on time and will do my best to point you in the right direction. Firstly, have you made any changes to your payout schedule? This is important as it may take a few additional business days for the payments to appear in your payouts. 

My next suggestion would be to check on the individual order status to ensure that they were indeed made from Shop Pay. To do this, you will need to locate the individual order and scroll down to the payment information section to confirm this. While on this page, you will also want to check if the customer has initiated a refund as this may result in the payout to not appear. 

If you are still having issues, we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

[EcoFlowPower]

Any resolution? I’m having the same issue with Shop Pay payments. 

[Mac · Accepted solution]

Hi, @EcoFlowPower!

Thanks for joining this thread.

I understand that you are experiencing a similar issue. If that's the case, you will want to review your payout schedule to confirm when you are supposed to receive the funds. You will also want to review the payment information section to confirm that the orders were processed from the Shop App. 

As mentioned in the other response, It may be best to visit our Help Center and log in to your account to create a support request since e’ll need to access your account in order to gather more information.

Let me know how that goes!

[CMills29 · Accepted solution]

Yes it showed up just took a couple days

[Mac]

Hi again, @CMills29!

Thank you for updating the thread.

I'm happy to hear that you were able to view the payout. Since this is the next step I've marked the previous reply as the solution for the benefit of others who may discover this topic. I appreciate it!

All the best.

[Kabloomflowers]

My business is going under due to this same problem.  Wish I had my money to keep my shop open.  I trusted you Shopify and you failed 

[Gigi24]

Similar thing is happening to me, so thw money just appears without having to do anything? 

[Jww11]

They're stealing our money. I've had choppa 5 for 3 years. I make over a $100000 every year. I don't have time to track every order to make sure every order is going to my pay out. So I put faith that shop advising to give me all the money that is owed to me. Just recently I felt like my payout. Did not equal what I made for the week. So I did some research and found out that 2 orders were not added to any payout and were not in any balance. They still haven't gotten back to me. Both of these orders have no funds in my balance. Or have impentrance for to my account. And I'm very frustrated and thinking about having lawyers get involved.