Why are my Shopify Payments being rejected after initial success?

Carbenet
Visitor
2 0 0

Hi

 

I just changed payment gateway from one which were obsolete to shopify payments.

 

I succeded in doing one test order yesterday to verify it was working and it did but today it is not working and payments are being rejected.

 

I set up the shopify payments with required informations and did a test which were successful 

 

What am i missing here? I tested with 2 different creditcards knowing they are but open for business and I cant find anything in the setup which are missing?

 

Please help since I/we are loosing business

 

Replies 2 (2)

Kitana
Shopify Staff
159 11 41

Hi @Carbenet, thanks for reaching out to the Shopify Community. 

 

Can you show me the kind of error message you're receiving? Once I see how it's not working I can help you better. I know this is something you need immediate assistance with so please reach out to our support team if you don't want to wait for my forum reply here. Write "Shopify Payments" in the chat > Click "I still need help" > Then follow the prompts to be added to the queue. They'll be able to authenticate you and then look into your account to see what can be causing this issue. Otherwise, respond here and I'll reply as soon as I can. 

Kitana | Shopify 
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Carbenet
Visitor
2 0 0

I have attached a screen shot of what the error looks like when trying to make a payemt - it is in danish since we only operate in Denmark

 

Carbenet_0-1699614417790.png