Why are my Shopify payments on hold due to unverified identity?

[Freshx]

Hi

I didn’t receive an email to verify my identity on my Shopify account and now my payments are on hold and I need the money to fulfill my customers orders.

[fadi_yousif]

Did you try contacting Shopify support?

[Freshx]

Yes but I didn’t get an answer 

[Emily]

Hi, @Freshx.

Thank you for reaching out! 

Do you see any banners in your admin for verifying your ID? If you have questions regarding your payments being on hold I recommend you reply directly to the email as that team will have the answers your looking for. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon,