Why are my Shopify payments on hold due to unverified identity?

Why are my Shopify payments on hold due to unverified identity?

Freshx
Visitor
2 0 0

Hi

I didn’t receive an email to verify my identity on my Shopify account and now my payments are on hold and I need the money to fulfill my customers orders.

Replies 3 (3)

fadi_yousif
Shopify Partner
344 43 66

Did you try contacting Shopify support?

Freelance Shopify Developer


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Freshx
Visitor
2 0 0

Yes but I didn’t get an answer 

Emily
Shopify Staff
1404 103 194

Hi, @Freshx.

 

Thank you for reaching out! 

 

Do you see any banners in your admin for verifying your ID? If you have questions regarding your payments being on hold I recommend you reply directly to the email as that team will have the answers your looking for. 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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