Why are my Shopify payments on hold for over 10 days?

Ach101
New Member
6 0 0

My shopify payments is on hold more than 10 days...

I receive the same notification, no updates...

Replies 3 (3)

Maz
Shopify Staff
1166 129 179

Hey, @Ach101!

 

Have you encountered a banner or prompt in your admin regarding your Payouts being on hold, or have you received an email regarding this matter? Any additional information you can provide would be greatly appreciated.

 

The in-admin prompt might include store-specific details or instructions to contact support. For more information on Payout holds and how to resolve them, you can visit this link.

 

If you require assistance from live support, please click here.

 

What kind of products are you selling? If you haven't already, I highly recommend checking out our YouTube channel, Learn with Shopify at this link. It's an incredible resource filled with valuable tips, step-by-step tutorials, and inspiring content to help you kick-start and grow your business. You'll find a wealth of information there to support your journey. Happy exploring and best of luck with your business!

Maz | Social Care @ Shopify 
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Ach101
New Member
6 0 0

I had the banner first, now I have just scheduled payouts, and I receive every 4 days the same notification saying : my shopify payments is on hold, i should contact the support for more information…

The team support said that my case is under review, there is no estimated time for the final decision…

my business is all paused now, my customers are mad…

Maz
Shopify Staff
1166 129 179

Hey, @Ach101!

 

Thanks for your response.

 

In most cases, your customers can still check out if your payouts are on hold. However, you won't be paid out for the orders until the hold is resolved. You can refer to our FAQ about Shopify Payment holds here.

 

I'd recommend checking in with support at the link above to see if there has been any movement on this as you mentioned it is affecting your customers. They may be able to provide better insight then I can, as I do not have access to your account from here.

 

Let me know if you have any questions.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog