Accepting credit cards, warehouses, and shipping and fulfilling orders
Shopify, I need assistance with this. This is not acceptable. There should be a notification as to why. If this is your standard procedure, you should include notifying your customers as a top priority. You can't just freeze money when it's needed. This is not acceptable. I'm considering changing if this doesn't get resolved as soon as possible. This is not helping the flow of our operation. We are very honest no questions on your charges in us. We can do better than this.
Solved! Go to the solution
This is an accepted solution.
Have you since received the payout, or are you still waiting?
Lana | Social Care @ Shopify
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Hello, @jencdo!
I understand that this is frustrating.
Have you received any emails from us regarding your payouts? Please check your spam/junk folders just in case a message from us landed there.
If not, please reach out to us via this link here and our team will take a look at this to give you an update on the payouts ASAP.
Lana | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Hello,
I was able to speak to a Shopify agent. The hold has been removed. Payout schedule showing Dec. 7th, but I haven’t still received the funds to my account.
Please I need serious assistance with this matter my customer is waiting for the packages and I can’t send these items without Shopify guaranteeing I’ll be paid.
your help much appreciated.
This is an accepted solution.
Have you since received the payout, or are you still waiting?
Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Has this been resolved? How long did it take? I’m in the same boat 😞
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