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Why are my Shopify payouts on hold?

jencdo
Tourist
12 0 1

Shopify, I need assistance with this. This is not acceptable. There should be a notification as to why. If this is your standard procedure, you should include notifying your customers as a top priority. You can't just freeze money when it's needed. This is not acceptable. I'm considering changing if this doesn't get resolved as soon as possible. This is not helping the flow of our operation. We are very honest no questions on your charges in us. We can do better than this.Screenshot 2023-12-06 065534.png

Accepted Solution (1)
Lana
Shopify Staff (Retired)
849 77 109

This is an accepted solution.

Have you since received the payout, or are you still waiting? 

Lana | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Lana
Shopify Staff (Retired)
849 77 109

Hello, @jencdo!

 

I understand that this is frustrating.

 

Have you received any emails from us regarding your payouts? Please check your spam/junk folders just in case a message from us landed there.

 

If not, please reach out to us via this link here and our team will take a look at this to give you an update on the payouts ASAP. 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jencdo
Tourist
12 0 1

Hello, 

I was able to speak to a Shopify agent. The hold has been removed. Payout schedule showing Dec. 7th, but I haven’t still received the funds to my account. 

Please I need serious assistance with this matter my customer is waiting for the packages and I can’t send these items without Shopify guaranteeing I’ll be paid. 

 Ticket: 1a85e24a-26f8-433f-9ff6-c3e2c4503c1c

 

your help much appreciated. 

 

 

Lana
Shopify Staff (Retired)
849 77 109

This is an accepted solution.

Have you since received the payout, or are you still waiting? 

Lana | Social Care @ Shopify
-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog