Why are my Shopify payouts on hold?

[Kenteman]

Our payouts account has been on hold since March 28. We have suppliers to pay as well as normal operating bills. This hold is a major hindrance. I only learned of this when our payouts stopped. Shopify has sent no information on when this review will be completed, and the 2 support representatives I have reached out to offered nothing outside some boilerplate language. We've had our payouts account open since last summer, (we've had a merchant account with another company on the site for many year prior), so why perform a review several months later? Running a business is stressful. Its even more stressful when a supposed partner is hindering you and being non-communicative.