Why are my transactions still pending on ecommerce platforms?

[Mcdonnellae]

Hi, 

I am new to shopify and I’m having trouble with pending transactions. They are not going through? It’s been a month. How do I contact support to help me. I have tried but every time I go to the help page it says internal server error! Very frustrated with Shopify. Any help would be greatly appreciated! 

[warcyber]

Hey there,

I totally understand your frustration with the pending transaction issue on Shopify. It's a bummer when things don't go smoothly. Let's see if we can sort this out:

1. Clear Out That Browser Stuff: Sometimes, your browser holds onto old data that messes things up. Try clearing your browser's history, cookies, and all that jazz. Then give the Shopify help page another shot.

2. Switch It Up: If things are still acting up, give a different web browser or device a try. Sometimes, the problem's picky about where it shows up.

3. Secret Mode: Sneak into your browser's secret mode (incognito or private mode). It's like wearing a disguise for your browsing. This can help if old data is causing trouble.

4. Shopify's Mood: Sometimes, Shopify itself might be having a bad day. Check their website or social media for any announcements about problems on their end.

5. Drop an Email: If the help page's acting up, send an email . Let them know what's going on and ask for their help.

6. Social Media SOS: Hit up Shopify on their official social media accounts like Twitter or Facebook. A shout-out there might point you in the right direction.

7. Buddy Up on the Forum: Shopify's got this community forum where other folks share advice. Post your issue there and see if anyone's got a fix.

8. Bring in the Pros: If things are getting urgent, consider talking to Shopify experts. They're like superheroes of Shopify and might be able to swoop in and save the day.

9. Ring Ring: As a last resort, you can give Shopify's phone support a shout. You might find different phone numbers depending on where you are, so check their website for the right one.

Hang in there! Technical hiccups happen, but if you keep at it, you'll likely get things sorted and those pending transactions back on track.

[Mcdonnellae]

Thank you for replying. There is no number in Australia to call for Shopify support they closed it. I can’t access the help centre to ask for help. It says internal server issue. I have been trying for days. I have tried different browsers different computers/phones/iPads nothing is working. Does anyone know the email address for support in Australia? Thanks! 

[warcyber]

Try social media. tweet about it and tag Shopify. I  am not sure though but I think the email  is support@shopify

[Lana]

Hello, @Mcdonnellae!

Sorry to hear that you're having this issue.

Could you tell me a bit more about these pending transactions? Is this with the Shopify Payments gateway?

You mentioned that they have been sitting there for about a month now, - have they ever gone through in the past, or this is the way it has always been? 

I would recommend you take a look back through your emails, including your spam/junk folders (sometimes our mail lands there) and see if you have received any communication from us regarding your Shopify Payments account and your payouts.

We may sometimes request additional details/documents from you - and until those are provided, payouts may be put on hold. 

Have a look, and let me know if you find anything!