Why are printify orders not processing despite successful payments on Shopify?

[Healthy2]

When doing fulfillment orders through print providers like printify, orders aren't processing saying payment not received but the customer on shopify dashboard it's showing that the customer paid, why is this.... also if an order cost the customer $62 shopify fee was $3 but on the dashboard it only shows a balance of $52 where did the other $7 go

[JoesIdeas]

If you're seeing payment not processed in Printify, then it probably means your credit card on file is not up to date, or you have some billing issue, I would check your billing in their system and if you can't figure it out, contact Printify support.

Payments from your Shopify store go to your business, not 3rd party apps.

For the payment balance question, check the order timeline that will show you what happened with the order payment. If it something there doesn't make sense, you can learn about Shopify payments here: https://help.shopify.com/en/manual/payments/shopify-payments