Why aren't customer refunds processing correctly on my eCommerce platform?

[ElijahBuchan]

Hello, I have been using Shopify for 2 years now. 
There is an issue I have, when I click to refund a customer it says the refund has happened and will be deducted from my payout. But I've had 3 customers complain saying they haven't gotten their money back in over 2 weeks.
This is a big issue because my customers get angry and I can't do anything about it, it's the system not working correctly I suppose. Could someone help me to fix this asap?
Thanks in advance!

[RosieH123456]

I have the same issue!! any resolution?

[Oldfire]

Let's hope Shopify helps with this question!

Meanwhile, I built an app to solve this problem: https://apps.shopify.com/neat-credit
If you want to instantly refund a customer and keep money in the business (and generate some extra), then you can create repeatable discount codes that act like a wallet until the refund is spent in your store. Of course some customers might still want cash, but in a lot of cases people are happy to spend it in your store again.