Why aren't payment methods appearing in customer's cart during checkout?

Merritt4g
Visitor
1 0 0

We are just getting started and have run into a problem. Payment options do not show up in customer's cart when checking out. Under Settings, Payments, Shopify Payments: the Manage link does not work here and the credit card/payment options are listed here but not in the customer's checkout. Customers are going to our site (BlueJoey.com) but are unable to make payment. Please help the amateurs from losing more business!

Replies 3 (3)

Dirk
Shopify Staff
2334 253 517

Hey, @Merritt4g 

 

I just wanted to pop-in to see if you are still encountering this issue? Your checkout appears to be working on my end. As I have the ability to enter in a credit card, pay with shop pay, etc:

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Dirk
Shopify Staff
2334 253 517

Hey, @Merritt4g 

 

Looping back here to confirm whether or not the issue persists on your end? From my last message, I was able to reach checkout and selected a payment method without any issues.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Martincz
Visitor
1 0 0

Hello, I had a same problem with shopify payments, will you help me?