Why aren't some orders from my store showing up on Royal Mail?

Kunda_Kids
Visitor
1 0 0

We have been experiencing some issues; some orders from Shopify do not reflect on Royal Mail. Why is that?

Reply 1 (1)

Mac
Shopify Staff
1688 177 278

Hi, @Kunda_Kids!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

 

I understand that you are experiencing some issues when it comes to your orders not being reflected on your Royal Mail account. I'd love to learn more about how you have integrated this to your store so that I can assist you better. For instance, are you currently using an app? If so, I was able to find a onboarding integration guide from Royal Mail that you may find useful. It also may be a good idea to get in touch directly with the app developers as they could provide some more information.  

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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