Why can't customers complete checkout on my online store?

[thebakineer]

Hi,

Several customers have reported that they are unable to pay and checkout on my online store. After they've entered their card details and click "pay now", the small icon spins and stops. As a result, I've lost a lot of sales and have built up more abandoned checkouts than usual.

This is frustrating as I spend a lot of effort and revenue on advertising, which is rendered pointless if customers cannot purchase anything. Can you please fix this?

Thanks

[Imogen]

Hey there, @thebakineer. Thanks for reaching out to the Shopify Community with your checkout situation.

In situations such as these where your checkout is behaving in such a way where customers are unable to complete their purchases, we recommend that you reach out to our Live Team as soon as possible so they can get you authenticated and begin investigating.

You can use this link here to get in touch with our Live Team. Feel free to reach back out to me here if you have any questions.