Why can't customers complete purchases due to payment issues?

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customer can't purchase my product due to "shop can't accept real orders or real payments."

Reply 1 (1)

Shopify Staff
1366 102 193

Hi, @AmyScarber.


Thank you for reaching out! I am sorry your checkout is not working. 


There could be a few reasons why this error message is showing. I will just need to gather a bit more information to help you with this. Do you have your payment gateway in testmode? What payment gateway are you using? What plan are you on? Once I have a bit more information, I would be happy to help you! 


Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
Talk soon, 



Emily | Social Care @ Shopify 
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