Why can't customers complete purchases due to payment issues?

[AmyScarber]

customer can't purchase my product due to "shop can't accept real orders or real payments."

[Emily]

Hi, @AmyScarber.

Thank you for reaching out! I am sorry your checkout is not working. 

There could be a few reasons why this error message is showing. I will just need to gather a bit more information to help you with this. Do you have your payment gateway in testmode? What payment gateway are you using? What plan are you on? Once I have a bit more information, I would be happy to help you! 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon,