Accepting credit cards, warehouses, and shipping and fulfilling orders
I have just launched my online store and I have tried to purchase an item and it says my card has declined, yet there is money on my card. So i asked a family member to try purchase something and the same thing happened to them. i have spent the last two days trying to trouble shoot this issue and im getting no where. Please Help! I fear i am losing customers because of this.
Hi, @samantha110.
Can you confirm for me if your store is no longer on the free trial, and is currently on an active and paid subscription plan?
The reason that I ask is because stores are required to be on an active and paid plan in order to accept orders successfully. If your store is subscribed to one of our active plans however, another potential reason that can prevent stores from accepting payments on checkout would be a Shopify Payments account being on hold.
For context, when a Shopify Payments account is on hold, our accounts team and banking partners are currently authenticating and reviewing your account information to make sure that the information you've shared with them is accurate. Depending on the type of hold on the account (whether it's a payout on hold or an account hold), a store's checkout may not be functional during this time. You can find more information on the Shopify Payments review and verification process in this guide.
Generally, stores will see a red banner on their Shopify admin's homepage telling them to upload requested documents from our team during this review period — do you see a banner on your admin at all? If you do, you can proceed to upload the necessary documents, and from there our accounts team and banking partners will be able to continue with their review. If you don't see a banner on your end however, you can proceed with the following:
Check your admin notifications by clicking the bell icon on the top-right hand side of your Shopify admin. This should then reveal all of the relevant notifications for your store. If your Shopify Payments account is on hold, and if our team requires you to upload specific documents, you should see a notification for this within this section. You can click on it to then be taken to the relevant page to proceed with your next steps.
Kimi | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024