Why can't customers exit the Shop Pay checkout process?

[Ramona]

We have received a crazy amount of contacts in from customers that click on the "Shop Pay" button at the accelerated checkout and are confused why they can't select other payment methods.

They can't exit Shop Pay after it's been selected so now they are stuck and we get the abandoned check out notices. 

We added a note to the top of our cart saying not to click on any of those accelerated checkout buttons but we still have people that don't read until it's to late and start complaining about how they are stuck at the checkout process.

Please add a function that allows customers to exit the shop pay checkout process if they accidently used it.

[sniper2804]

Why don't you hide the Shop Pay button?

[Ramona]

Because we need a down payment system, as Lay-buy said it was no longer doing US. 

We have a lot of customers that like using the installment feature. What I would like is to remove the express checkout at the top of the checkout page but Shopify broke all the codes that allowed you to hide those. We also don't want to pay an app to hide that.

[Ramona]

I would like to add to this thread, just in case anyone is running into this issue still. 

Currently there is a "Return to Guest" button at the very bottom of the cart, that will take them out of shop pay.

There is also the option to turn off logging in via shop pay that sometimes stops the pop up. One sure way to stop the pop up is for the customer to delete their shop pay account registered to the email they are using. Not a good idea if the customer actually wants to use the financing option.

This doesn't stop customers from being confused and they will still get stuck in there and won't scroll down to see the exit part and will just leave the cart.

[DavidWard1]

When we enabled ShopPay our conversion rate went down over 60%

Turned off ShopPay, conversion rate went back up.

For us, ShopPay was not worth the loss in sales.