Why can't I activate my payment extension in my text store?

Shopify Partner
1 0 0



We have created payment app and got approval on payment extension as well, after publishing extension we have tried to add extension into my text store as payment provider but its not allowing us to activate extension.


Here is the screenshot of error : https://prnt.sc/OqAHWi0QUPzD

Here is process video : https://www.loom.com/share/ab0f26859d124ae48da12aad466aaf29


If any partner or payment app provider has any solution for this please help us.



Reply 1 (1)

Shopify Partner
4 0 0

Dear Dev-Rafalen,

Thank you for reaching out to us regarding the issues you have been experiencing with activating your payment app extension on your Shopify store. We understand how important it is to have a seamless payment system for your business, and we are committed to helping you resolve this issue as soon as possible.

We have reviewed the screenshot and process video you have provided, and we believe that the issue may be related to the installation process of the extension. Our team of experienced support agents will work with you to identify the root cause of the problem and provide a swift resolution.

To begin the process, please provide us with your store name and contact details so we can look into your account and identify the issue. Once we have reviewed your account, we will contact you with a detailed analysis and solution.

We also offer a range of payment providers to ensure that you have a variety of payment options for your customers, including Shopify Payments, PayPal, Stripe, and Authorize.net. Our team can assist you in choosing the best payment provider for your business needs.

Thank you for choosing Shopify as your e-commerce platform. We look forward to working with you to resolve this issue and helping your business thrive.

Best regards,

Taye James