Hi there @AJ00. Thank you for posting your question! I'm happy to look into this with you.
Typically this error appears if the card doesn't meet the payment method requirements listed on this page or if there is an issue with the card itself. Are you able to double check that your card meets the following requirements? I also recommend confirming these requirements with your bank to be certain.
- Must be a debit card or a post paid credit card (pre-paid credit cards are not supported, but may work in some cases)
- Must be cobranded with Visa, Mastercard, or Amex
- Must be capable of accepting charges in your billing currency
- Must be capable of making online purchases
- Must be capable of accepting recurring billing
- Must have appropriate funds available
- Must not have a restriction on how much the bank will allow to be processed at once
You'll also want to double check that the billing address and details you enter on Shopify are the same as the details your bank has on file.
If your card meets all of these requirements I recommend you reach out to our live support team on this page. I'm not able to see your account details over the Community, but they can look into your account in more detail. They may be able to find more information on why you're seeing that error. You can request support by following these steps:
- Start on this page.
- Log in to your account.
- Select a topic most related to your question or problem.
- Review the suggested articles and guides or continue to the support options listed under the articles and guides.
Since you are starting your Shopify plan now I also wanted to ask how the rest of your set up is going? This launch checklist can help you make sure you have everything ready to go in the meantime. Please let me know if you have any questions!
Erin | Shopify
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