Why can't I add my UPI ID to my subscription with a verified phone number?

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I am not able to add my UPI ID to access a subscription. If I add, it asks for me to have a verified phone number, but my phone number is already verified.

Reply 1 (1)

Shopify Staff
1710 199 299

Hi there, @Sophie2210. Thanks for taking the time to post about your payment issue here in the Shopify Community. It's good to meet you! I just have a few questions I'd like to ask so I can determine how we can best assist.


  • Are you trying to pay for your Shopify Subscription, and being asked to provide this information? If, are you able to provide any screenshots of the information you're seeing on your screen while trying to verify your number? I'd like to see this information so I can help determine a resolution for you.

Please, follow up with me here when you can so I can continue digging deeper into a resolution for you! I'll keep my eyes peeled for your reply.

Imogen | Social Care @ Shopify 
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