Why can't I buy shipping labels from my platform?

[jarinewyork]

Hi,

I have a trouble buying shipping labels from the shopify shipping.

It says

"There was a problem buying shipping labels

Review order details and try again." and "A system error has occurred and is being investigated."

I have had this issue since the beginning of this year and been using other shipping platform.

Can you let me know how I can solve this?

[Victor]

Hi @jarinewyork,

Thank you for reaching out about this. Have you ever been able to successfully purchase shipping labels directly through Shopify? For which shipping provider are you looking to buy labels for? 

[jarinewyork]

Yes, I used to be able to buy shipping labels months ago.

[Victor]

Hi @jarinewyork,

Okay, I see. For this specific error message you are seeing, we will need to take a closer look at your store in order to troubleshoot as it can display due to a number of possible causes. I would recommend contacting our support team directly so that you can be authenticated on the store and our team can take a closer look. Once they have done so, we'll be able to take this to our shipping team for further investigation if required.