Why can't I create a new shipping label after voiding an old one?

fotwdiapers
Visitor
1 0 0

I created a label with the incorrect weight so I voided it. Then I went to create a new one, but shopify keeps coming up with a little red box that says "Unable to create shipping label" This has never happened before. I have had to void several over the last year or so, and this has never happened. Is there a new time constraint for recreating labels? TIA

Replies 3 (3)

Olivia
Shopify Staff
1725 146 309

Hi, @fotwdiapers!

 

Welcome to Shopify Community.

 

I'd be more than happy to support you with your question today. In order to better assist you, I do need to gather further information about this scenario. 

 

Can you please offer the following information:

  • How long ago the label was voided
  • How old the order is
  • A screenshot reference of your experience

That way I can get a better understanding of what is going on. 

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

dmhharris
Tourist
9 0 3

Olivia,

 

I am having the same problem  

 

  • the label was created today and voided today
  • it is a new order from today
  • there is no button to create a label.
Olivia
Shopify Staff
1725 146 309

Hi, @dmhharris!

 

Thanks for reaching out and joining this thread.

 

There is a current issue that is impacting some stores ability to purchase a new label after voiding one. While our devs are currently working on a fix, I suspect based on the timeline that this is what is happening on your store.

 

In order for us to be absolutely sure and rule out other factors, please connect with our authenticated Support team directly. This way we can better advise next steps for your specific circumstance.

 

We look forward to supporting you,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog