Why can't I enter my credit card information for my subscription plan?

[ManShaver]

Hello. My 4-day Shopify free trial just ended and there is a problem that makes me unable to buy the basic plan. When I select to buy it, put my information, and then select payment method "credit card", it locks the option where I can enter my credit card information and makes me unable to put my credit card information on the section and I can't buy a plan. Please help me on how to fix this issue.

[Victoria]

Hi there, @ManShaver.

Welcome to the Shopify Community.

I understand that your 3-day free trial has expired and you're unable to input your credit card details to purchase the Basic Plan.

To troubleshoot the locked credit card option, could you try some of the methods listed below?

Troubleshooting Methods:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as incognito or private windows to rule out any browser issues.
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones.)
• Try another device, like another computer or mobile phone.
• Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
• Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
• Ensure you do not have any firewalls or pop-up blockers enabled on the device as these can interfere.

Please let us know if these suggestions have helped.