Why can't I issue a partial refund on an order?

Styrman
Tourist
7 0 2

I tried to issue a partial refund for an order, but keep receiving this error message: "Refund failed! You are not allowed to request refund."

 

I would appreciate any and all help to get the issue fixed. 🙂

Replies 2 (2)

StephensWorld
Shopify Expert
1379 168 346

You'd want to reach out to your payment provider directly, for help resolving this. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

Styrman
Tourist
7 0 2

I tried, but have not received any response from them. 😕