Why can't I pay my bill with Paypal despite having enough credit?

[Arthurrm]

I cannot pay my bill using Paypal, all my credentials are right and I have the necessary amount of credit in my account, however, I cannot pay manually. An error message appears saying this: ''Failed to pay invoice''. I'd like to know exactly what is going wrong and how can I fix it.

[Luna]

Hey, @Arthurrm. 

Thanks for reaching out! I understand that you're facing some setbacks with your billing. I definitely understand the importance of getting this resolved. 

Before we begin, may I ask where your business is located? It's important to note that if you're based in the United States, then you can't use PayPal to pay your Shopify bills: Billing FAQ. 

If you're located elsewhere, we'll need to access your account to take a closer look. Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' From there, you can submit your request to speak with an advisor. 

Please let me know if you have any questions in the meantime! I'd also love to hear more about your business. How has everything been going so far? 

[Luna · Accepted solution]

Hey, @Arthurrm.

Just checking in with you! I want to ensure you receive any support you may need. Please don't hesitate to reach back out.

Warmly,