Why can't I purchase a domain despite having a valid payment method?

Shadicar
Visitor
1 0 0

Hello, I just signed up, and purchased a plan. When I go to buy a domain, it tells me "To buy this domain, set a valid payment method for your Shopify account.". I already did that, and bought a plan with it, does anyone know a fix for this bug? And yes, I already set my address as well. (edit) even added PayPal as a payment method, still displays the same message.

Reply 1 (1)

Victoria
Shopify Staff
2156 150 253

Hi, @Shadicar 

 

Welcome to the Shopify Community!

 

I understand you have a valid payment method on file but are unable to purchase a domain via Shopify. For visibility, I'll share our Billing FAQ that outlines what payment methods are accepted to pay your Shopify bill. 

 

To troubleshoot, have you tried using a different card (a valid credit card from Mastercard, Visa, or American Express or a debit card that is co‑branded with Mastercard, Visa, or American Express) to purchase the domain? 

 

Could you also check that your first and last name are correctly listed? You can verify this by navigating to your Shopify admin and selecting your profile in the upper right-hand corner. From there, click Manage Account and update the First and Last name in the Details section and click Save. After this is completed, please clear your cache and cookies, refresh the browser and proceed with completing the domain purchase. 

 

If the issue persists, feel free to share your questions here and I'll take a closer look.

Victoria | Shopify 
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