Why can't I see TERMS as an otion for payment?

[antonellapagano]

Hello, Why can't I see TERMS as an option for payment? In settings-payment all appears fine.

[Blair]

Hey @antonellapagano,

Thank you for reaching out to the Community! I'm happy to provide some assistance with locating the payment gateways TERMS, to get this resolved. To confirm, is this payment gateway a third-party provider that's currently available on our list of credit card payment providers? To check, you can head to our Online Payment Gateways and search by your country and/or region. 

I also recommend ensuring the payment provider has been successfully activated on the shop. To complete this, you can check out our Configuring Third-Party Payment Providers documentation for those steps. It outlines however:

• From the Shopify admin, head into Settings > Payments.

• Do one of the following:

  • If you have Shopify Payments enabled:
    • In the Shopify payments section, click Manage.
    • At the bottom of the page, click Switch to a third-party provider, and then click Switch to a third-party provider again to confirm.
  • If you don't have Shopify Payments enabled, then in the Shopify payments section, click See all other providers.
  • If Shopify Payments isn't available in your country, then in the Payment providers section, click Choose a provider.

• Select the provider that you want to use from the list.

• Enter your account credentials for the provider that you selected.

• Click Activate.

• Click Save.

It's important to note that you can only have one credit card payment provider enabled at a time. If you already have a provider enabled, then you can change your credit card provider as an alternative. 

If after confirming those steps, you're still not seeing this payment option populate at checkout, I recommend Contacting Support to allow us to investigate further. Please let me know if you have any other questions.