Why can't I set up two-step authentication for Shopify Payments?

[Sam_Sahni]

We have just about finished our Shopify store, and just today we bought a domain from GoDaddy. But when we try to set up our payment method to cash out:

Then it asks us to secure our account with two-step authentication. Once I click that it loads this error message.

Why won't it let us complete this step?

[Sam_Sahni]

Sorry the second screenshot didn't connect. This is the page before the error message.

[Victoria]

Hi there, @Sam_Sahni.

Thank you for sharing your question here in the Shopify Community!

To help rule out any localized issues, can you try the following troubleshooting steps:

• Clear your cache and cookies on your browser. After this, completely reboot the browser.
• Try a different web browser, as well as an incognito window or a private window to rule out any browser issues.
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
• Ensure the web browser is up to date on the latest version (we don't support every browser, but we do support these ones)
• Try two-step authentication on another device, like another computer or mobile phone.
• Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.

Please let us know if you continue to face this error message after going through the above troubleshooting steps.

I'd also love to hear more about your new Shopify store! What kind of online business are you starting? You mentioned that you're just about finished building your store but I thought I'd share our Shopify Store Checklist just to double-check you've got everything set up and ready for launch. 

[Sam_Sahni]

Hello,

We tried the following steps and we even used a different computer. It's still giving us the error message.

[Sam_Sahni]

We also went into the Security Tab and manually set up 2 factor authentication and when we go back to set up payment method and choose account it's asking us again to set up 2 factor and it's also giving us the same error message.

[Sam_Sahni]

I've resolved the problem.

[Victoria]

I appreciate you going through the above troubleshooting steps. Thank you for your reply, @Sam_Sahni and for letting us know you were able to resolve the issue. 

Suppose you have any further questions feel free to thread them here. For any account-specific questions that require authentication, I recommend creating a support request via the Shopify Help Center.

[Mathieus99]

Hello sir 

i have the same problem and i would like how you fixed the issue 

thanks