Why can't I trace my client's bank card payment?

[Brotherspop]

my client paid with his bank card but I have no trace of his money.

[Ivy]

Hello, @Brotherspop.

Payment processing times vary depending on which payment gateway you are using, the type of payment capture you use and which country you are located in.

I would recommend waiting 10 working days (not including weekends/holidays) to allow the payment to process fully. You can read more information on payment processing time here if you wish. Thank you!