Why can't I track orders on my ecommerce site?

[Kevin427]

I have a "track your order" page, I set it up exactly as I was shown, I downloaded/connected the 17Track app, and yet I still can't track orders! Does anyone know what this could be about?? I have customers asking where their packages are. 

[Anindita]

Hi @Kevin427 

I can understand how important tracking is for online businesses. You can contact the third-party app to resolve this. However, I would suggest you to try some other solutions as well like Multi Carrier Shipping Label App. The app automatically send live order tracking updates to customers via email as soon as the tracking status is updated by the shipping carrier. Not just that the app allows you to view the status of all the orders from the Tracking Dashboard within the Shopify store.

Let me know if you have further queries. I will be happy to help!

[Skye]

Hi, @Kevin427.

Greetings, and thanks for posting! 

What app are you currently using for your tracking page? It sounds like you are possibly using Oberlo is that correct? If so it sounds like there could be a step missed. The steps for creating a tracking page in Shopify are:

1. Go to Shopify admin> Online store > Pages and create a new page with the title "Order Tracking" or similar.
2. Then, navigate to Online store > Navigation page and add the navigation button to your preferred location on the store homepage.
3. Go to the 17 Track widget page, and copy any of the offered embedded code.
4. Paste the code to your page created in the 1st step. Once complete your customers will be able to add their order tracking code on the page created and see its status.

How are you currently sending your tracking information to your customers? Regardless of having a tracking page, if you are sending tracked packages they should be receiving a tracking email. Are you adding the tracking numbers to the Shopify orders? We will need a bit more information here to be able to help you to the best of our ability.

[Alan666]

Hi Kevin,

Maybe you can try other order tracking apps. I think ParcelPanel is a good choice. Like 17track, it has multiple functions and is very simple to operate.

[ParcelPanel]

It's likely that, different from ParcelPanel, 17Track didn't synchronize your previous orders. Our app automatically synchronizes orders created in the last 30 days for free. Therefore, after you install ParcelPanel, your customers will be able to track their orders as soon as the tracking number is generated and the tracking information is available.

We've received feedback from many customers that ParcelPanel is indeed easier to use. 17Track is just more famous in mainland China. If you compare the functionality and customer support, ParcelPanel will give you an edge in the competition. That's why our Shopify app is rated 5 out of 5 stars based on over 1,400 reviews. By supporting Upsell, our revenue-boosting order tracking solution is the preferred choice of Shopify businesses of all sizes.

Should you have any problems with the use of ParcelPanel, our 24/7 customer support team will help you immediately.