Why can't I upload documents for identity verification?

[faymous]

Each time I try to upload documents for identity verification, it doesn't get uploaded and a red pop up appears.

If I try to upload a passport scan OR driver's license scan, I get this message:

"Additional document front file upload can't be blank"

I have tried 10 plus times and I keep getting the red pop up

How can I upload these documents?

[Elle]

Hi, @faymous 

Sorry to hear you're experiencing this! 

This sounds like an issue on our end, so I've sent you an email so we can verify your documents another way.

Please respond to my email at your convenience. Talk soon! 

[faymous]

Hi Elle, I have now submitted the documentation

[Elle]

Hi, @faymous 

Thanks so much for letting me know!

Our team will be in touch via email if they need additional information from you. 

Let me know if you have any other questions!