Why can't I upload my ID for Shopify payouts?

[ArtistREV]

Shopify is asking for my license to get payouts , yet no platform will allow me to upload .

[Ollie]

Hey @ArtistREV.

Thanks for reaching out.

I appreciate the context that you have shared as that is very helpful. Since we cannot authenticate you for the store in question, it would be best and more secure to login to your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking with a Support Advisor about the error you are experiencing.

When you successfully login to your store using our Contact Us page, you will directed to our Help Center - type in what you would like assistance with and search for related articles. You should then see the option to Get Support located below the search results.

Let me know if you have any questions.