Why can't I verify my account due to an incorrect date of birth?

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Im trying to verify my account but its saying i put in the wrong date compared to my ID and its saying i wont be able to withdraw or deposit any of the money onto my card.

Reply 1 (1)

Shopify Staff
1715 146 308

Hi, @Jyincuh!


Welcome to Shopify Community. Thanks for connecting with our network and sharing your question.


If you entered different information upon setting up your account that does not match the verification details requested by our Shopify Payments team, this likely sent the account into a "hold" state - pending verification. 


As per Shopify Payment's Terms of Service Section B3 regarding verification and underwriting we may request identity verification to assess business risk and compliancy details. If you have not yet spoken with a team member, it was likely automatically flagged and you will need to re-enter the correct details.


In order to do so, connect with our Live Team directly for next steps on getting your ticket escalated to the Payments team. 


We look forward to connecting,

Olivia | Social Care @ Shopify 
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