Why can't I verify my account due to incorrect DOB entry?

[Preuhd]

I cannot verify my account because I put the wrong DOB when making my account. And it won’t let me verify.

[Mac]

Hi, @Preuhd!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

It sounds like you are unable to verify your account information as you have entered the incorrect personal details when setting up your account. We’ll need to access your account in order to investigate this. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. Please log in to your account to create a support request.

Let me know how it goes!