Why can't items added to my cart be shipped to my address?

[abid41]

Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order.

[Anindita]

Hi @abid41,

Have you checked your Ship From Address? And this is a common scenario if the shipping zones are not set properly under the Shipping and Delivery section. 

[Ollie]

Hey @abid41.

Thanks for reaching out.

If you are noticing the error message, "Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order". This can be due to multiple reasons that would trigger this error message for your customers.

I would suggest checking your shipping rates that are being offered from the Shipping Profile as they may not meet the weight or price of your customers total order. If you can confirm that the location is added and you have added rates that should display for your customer - it could be due to the product being stocked at another location.

As for example, if you using multiple locations to fulfill your online orders, you may need to make sure that you have added the other locations to the shipping profile. If you navigate to Settings > Shipping and Deliveries > Manage Rates, you may need the option to add your other locations to the profile to allow the rates to be displayed. I took a screenshot from my test store to show you the section I am referring to:

If you are still having some trouble allowing your customers to continue to the checkout, you can reach out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the situation with a Support Advisor.

Let me know if that does the trick.