Why can't my Canadian customer complete an order despite setting shipping rates?

[AnaScents2020]

I set up shipping rates for Canada but my Canadian customer is not able to complete her order. Would there be a specific reason why ? 

[AvadaCommerce]

Hi @AnaScents2020,

It could be that you haven't activated the Internation Market. Please check to see if you have enabled the international market yet:

• From your Shopify admin, go to Settings > Markets.
• Click on Manage next to the International section

• Click on Activate button

I hope this answer helps.

[Anindita]

Hi @AnaScents2020 

This can happen for a couple of reasons. So, to understand the issue it will be great if you can share some screenshots of your shipping set up. And as @AvadaCommerce suggested you can check if you have activated the International Market or not.