Why can't my order be shipped to the entered address?

Varietyvista
Visitor
1 0 0

This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.

Reply 1 (1)

Shay
Shopify Staff
2944 457 605

Hi @Varietyvista 

 

Thank you for sharing the error message you are seeing. In order to troubleshoot this with you we will need some more information about your current setup. I recommend reaching out to our authenticated chat support for real time troubleshooting though as it will be much more efficient in this case. To access our authenticated support, please follow this link: Shopify Help Center

 

Our community support team doesn't have access to your store settings so I can only troubleshoot based on the information you are able to share here. Some common causes of this error message are:

 

  1. Make sure you do have shipping rates setup for the country/location of the shipping address you are testing. Enable the location in Markets and then you can find your shipping rates under Settings > Shipping in your admin.
  2. Check that all shipping locations are enabled (can be found on the bottom of the shipping rates page), this includes dropshipping services as well as physical locations. 
  3. Make sure your products are not marked as "no shipping required" in their product details. You can quickly double check this by using the Bulk Editor
  4. Also in the Bulk Editor, check to make sure that your item weights are correct. It is common to see weights that are supposed to be grams be in kilograms instead, making it ineligible for the available shipping. 
  5. Make sure you have a default package setup to calculate your shipping rates with.
  6. If you have more than one shipping profile, make sure that they have matching shipping rates so that customers can check out with all their items at the same time. 

Shay | Social Care @ Shopify 
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