Why can't you edit shipping on an order?

30 0 30

Why can't you edit shipping on an order? Customers change their minds!

Replies 2 (2)

Shopify Staff
1270 101 186

Hi, @LB_B


Thank you for reaching out! 


What are you trying to change on your shipping? I'd be happy to try and help once I know what you need to change. 


Talk soon, 

Emily | Social Care @ Shopify 
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30 0 30

A customer places an order then calls on the phone to say they want it shipped air. There is no way i am aware of to upgrade the shipping on the customer's order? We have to create another order for the difference in the shipping amount. This is problematic. It takes more time, is more prone to errors and does not present a professional appearance.