Why did I get charged $400 for an unwanted advanced subscription?

[elkosoni]

Hi. There is a problem that I have. This morning I was charged 400 usd for Shopify subscription the advanced one, which was a mistake. I was planning to change the plan but I forgot and I never would have imagined that it would be automatically charged from my account. I know from your policy that refunds are not possible but this loss is too severe from me, like I am just student trying to start a small living and then being suddenly charged 400usd is not good for me at all. Please help me in this situation.

[Ivy]

Hi there, @elkosoni.

A refund in this case should be possible - however I cannot say for 100% certain without access to your account. I do understand this is a lot of money, especially for a student like yourself!

In order to request this refund: For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

[exosticastores]

Hello, 

I have the same problem I have been mistakenly charged by SHOPIFY multiple times for a store I cancelled over a year ago, I opened a case and follow your instructions.. its been 20 days and not a word from shopify, in the 20 day time frame ,ME, NOT SHOPIFY, has reached out to you and spoken with , Denivin, Nino, Marlon and Samantha, all in different days. No one in your help center can actually help nor knows what to do, they keep saying "it's been escalated" .. "someone will reach out as soon as possible" and NO ONE DOES. It's been 20 days, this treatment towards your customers is disgusting. I have also asked to speak to a manager every time I connect with your help center and the answers are "None are available", "They will reach out shortly".. no one has reached out. Do you not have managers available? This is sounding like a big scam every day that passes, are you able to actually help? As I am exhausted of this horrible service from your company and unfortunately have to report to the BBB as a fraudulent company that you are appearing to be. Please contact me ASAP.