Why did I get charged when my customer ordered from me?

Why did I get charged when my customer ordered from me?

ReelCouture
Visitor
1 0 0

My customer payed through paypal while I was still setting up my paypal business bank account, so I couldn’t receive payment yet and so I saw an option that said “collect payment” and I clicked on that and the options were either “mark as paid” or “visa/credit card” so I clicked the credit card and I put my card details in and it charged my credit card the money I was supposed to receive as payment. The status then said “paid” but it paid for my customers purchase with my credit card money… Why was I charged?? 

Replies 2 (2)

JayAdra
Shopify Partner
181 15 47

The Visa/credit card option is meant for your customer's details. You paid for their order for them.

 

You should be able to refund it to yourself though?

Elias
Shopify Staff (Retired)
3076 300 548

Hey, @ReelCouture.

 

Thanks for reaching out and bringing this to our attention.

 

It sounds like you've entered your own credit card on a customer's pending order. However, as suggested by @JayAdra, you should be able to refund the order and get your money back. If you need help with this, then we've got a step-by-step guide right over here: Refunding orders.

 

If you have any other questions on this topic, then don't hesitate to let us know. 

Elias | Social Care @ Shopify 
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