Why did my account become inactive after customer payments?

[uniquetrends101]

Has anyone ever gotten their Accounts Inactive. This is the second they inactive my account. Now I have customers who already paid for their products and still waiting to receive it. It's all been paid and fulfilled but they inactive the account. What happens. Crazy

[Mr_RaviRaj]

@uniquetrends101 

Welcome to the Shopify community!
Thanks for your good question.
Sorry for that , you are facing issues,
Kindly contact to the Shopify Support team they will help you.
to fix out your all issues.
Check out this link:
https://help.shopify.com/en/questions#/contact

[uniquetrends101]

I have and sadly to say they haven’t resolved it.

[Mr_RaviRaj]

@uniquetrends101 

Sorry for that you can connect again, and tell them your issues.
thank you.

[Victoria]

Hi, @uniquetrends101.

Thanks for reaching out!

I understand you're unable to have access to your account as it's inactive. I understand this is not an ideal situation but rest assured I'll do my best to point you in the right direction to receive assistance.

Have you already tried contacting our Live Support team via chat, email or by scheduling a callback? The reason I ask is that we are unable to authenticate or provide account specific information via our Community Forums. By contacting our support team they'll be able to take a closer look into your account to provide further clarification on the inactive account.

If you've already reached out to our support team then a support ticket would have been created. I recommend replying directly to the support ticket and waiting to hear back from our team. They will be in the best position possible to provide you with account specific information.