Why did my customer get double charged for shipping using Shop Pay?

Balmvalleyco
Visitor
2 0 0

My flat rate shipping fee is $6. Customer was charged $12 and the only thing she did different than prior orders was she used shop pay. Any thoughts on why this happened?

Replies 4 (4)

YOD_Solutions
Shopify Partner
210 23 31

Do you have multiple shipping profiles? If you do and if the customer's order contains items from different profiles, she might get charged shipping fees from each profile.

Founder @ JsRates: Custom Shipping Rates
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Balmvalleyco
Visitor
2 0 0
I have my flat rate profile and a ‘free shipping’ over $35. That’s it!
Mirdas
Shopify Partner
475 50 78

If the buyer orders products from different shipping profiles, the shipping rates will be combined.

 

If this is not the case, then contact Shopify Support to rectify any incorrect shipping charges at checkout.

 

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping

sniper2804
Shopify Partner
399 25 68

This happens either because the products in cart are from different shipping profiles OR different locations. Unfortunately, there is no way to solve this manually.

You need to use a third party app like ShipMagic to avoid this doubling of charges due to location or shipping profiles.

Automate & bulk assign products to shipping profile: Auto Shipping Profiles: Shipr
Calculate accurate shipping rates: Shipping Calculator: ShipMagic
Hide, rename, reorder payment methods at checkout: Payment Customization: PayMix