Why did my first month's basic plan payment fail?

lumosvestis
Visitor
1 0 0

Yesterday I made the billing payment from my debit card for the first month of the basic plan , 1$ . 

But I got a email that my billing payment is failed. But I got a message from my bank that 1$ was successfully debited.

Reply 1 (1)

Elias
Shopify Staff
2900 285 499

Hey, @lumosvestis.

 

Thank you for reaching out and bringing this to our attention.

 

It's possible that both of these events did occur and the first charge attempt did fail, then it seems our system was able to charge successfully on a reattempted charge as the $1 is our current promotion for new stores. If you'd like to learn more about why the payments might have failed, then we've got more information on that here: Frozen Shopify store. Or, if you'd like to take a closer look at your invoice, then you can also download a detailed PDF bill as well. 

 

That being said, if you have any concerns about a bill or payment, then we'll need to access your account in order to help you. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat. Please visit the Shopify Help Center and login to your account to create a support request.

 

I'd love to hear more about your experience so far and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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